COVID-19: We’re Here to Help

Washington Water recognizes the impact the coronavirus pandemic is having on all of its customers, but it is encouraging those who have been especially hard hit—by a job loss, illness, or other hardship—to call Customer Service for assistance.

“We want to help our customers through this unprecedented, challenging time. Now more than ever, we want customers to know we are here for them,” said Martin A. Kropelnicki, President and CEO.

To minimize personal contact, we have closed our Customer Center lobby until further notice, but we are still here to serve you. If you need to make a payment, you may do so online, or see other ways to pay your bill. We are also available to assist you personally. If you need assistance during business hours, please contact us by phone, email, or through our Contact Us page.

Financial Assistance

Governor Inslee has issued Proclamation 20-23 (most recent version, Proclamation 20-23.6), pertaining to Utility Ratepayer Assistance and Preservation of Essential Services. Washington Water is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

If you are having difficulty paying your water bill, please contact us. Additionally, we have temporarily suspended collections activities and shutoffs on residential service connections for non-payment and restored service to accounts previously disconnected for nonpayment.

Renters with both past-due rent and (water) utility bills may be eligible for the federal government’s Emergency Rental Assistance Program. The program is administered by various agencies depending on the county. For more information, see the Rent Assistance Providers List on the Washington State Department of Commerce web site.

Information on Possible Scams

Some scammers are using the COVID-19 emergency to their advantage. If you receive a call about your water bill and are unsure whether it is legitimate, please hang up, do not provide any credit card or personal information, and call Customer Service for verification.

For general information about scams targeting utility customers, see our Protecting Yourself Against Utility Scams page.

More COVID-19 information